What is sustainable tourism?

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Last updated: October 2016 Sustainable tourism Sustainable tourism has its roots in sustainable development. The latter refers to the development that meets the needs of the people today without compromising the ability of future generations to meet their own needs (World Commission on Environment and Development, 1987). The world developed incredibly fast in the last 60 years. This rapid development has heavily impacted on the socio-cultural and environmental spectrums worldwide. Consequently, awareness has been developed that any development must be sustainable. This article briefly focuses on definitions and principles of […]

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10 tips to deliver an excellent customer service

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Last updated June 2016 Customer service is very important for the success of a restaurant. Customers go to restaurants not only to eat delicious food, but also to enjoy the whole experience. A minor mistake in service may cause a great deal of customer resentment. As a restaurant owner/manager, you do not want it happen at all. Rather, you would perhaps like to win the hearts and minds of your customers to such an extent that they are very happy with your restaurant which is reflected by their repeat purchase […]

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Differences between Tourism and Hospitality

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Last updated June 2016 The terms ‘Tourism’ and ‘Hospitality’ are often used together side by side and they sound like the same thing. Formal university degrees are offered on both together e.g. BA (Hon’s) in Tourism and Hospitality Management. However, they are not the same thing. Although, they are considered to be under the same roof, some differences exist between the two. Definition of tourism Tourism refers to the sum of the relationships arising out of the activities of persons travelling to and staying in places outside their usual environment […]

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The safest airlines in the world

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Last updated: June 2016 Image: www.qantas.com Recent aviation accidents and incidents have caused panic to many air passengers and people in general. People are very concerned about the safety of airlines, and therefore, would like to know they are travelling with safe and reliable airlines. However, how would they know which airlines are the safest to travel with? AirlineRatings.com has an answer to this question. AirlineRatings.com is the world’s only safety and product rating website (Smith, 2016). This website has recently announced its top twenty safest airlines and top ten […]

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