SWOT analysis of Airbnb

By: | Tags:

SWOT analysis of Airbnb

This article is about a detailed SWOT analysis of Airbnb. It aims to analyse the strengths and the weaknesses of Airbnb. It also aims to explore the opportunities and the threats facing the company. Air‌b‌n‌b‌‌ ‌I‌n‌c‌.‌ is an American online marketplace which was founded in 2008.

Strengths of Airbnb

Airbnb provides access to 6+ million unique places to stay in 100,000+ cities and 191 countries and regions (Airbnb, 2019). This is a remarkable achievement for a company that started its journey not so long ago. Airbnb’s hosts run thousands of unique and handcrafted activities for the guests around the world giving the company a competitive advantage over many of its competitors.

Accommodation is a very important sector in the hospitality industry. It often challenges travellers particularly, due to its costs and locations. However, travellers do not need to worry any more as Airbnb provides services virtually everywhere with affordable prices.

The prices charged by Airbnb hosts are often cheaper than those offered by many budget hotels. Adopting this low pricing policy has been made possible because Airbnb does not own any of the real estate listings; hence very low operating cost. It rather works as a broker, and receives commissions from each booking.

Airbnb’s financial position has been very good in the recent years. It made more than $1 billion revenue in the third quarter of 2018. It also made $100 million in profit out of $2.6 billion revenue in 2017 (Bosa, 2018). The company was valued at over $30 billion in financing rounds in 2016 and 2017.

Weaknesses of Airbnb

Airbnb has been accused of destroying the social fabrics of many cities in the world. For instance, in Amsterdam, it has been accused of simply turning many homes into cash-generating assets rather than places to live. In New Orleans (the USA), it has been accused of increasing social division (Boztas, 2019). Although many travellers love the company, Airbnb has proved unpopular with local communities in many cities around the world.

While not owning any of the real estate listings is great, it has some disadvantages too. For instance, Airbnb must rely on the quality of services provided by the hosts, and it does not have any direct control over them either. Poor services provided by any hosts may lead to social media backlash and poor ratings thereby damaging the brand reputation.

Many analysts argue that the business model of Airbnd is weak and flawed. This model can be copied very easily particularly due to global success in digital innovation.

Opportunities for Airbnb

Although Airbnb has 5 million listings in 191 countries, the number of listings can be increased further with market penetration strategies. Likewise, the company can benefit from introducing new services such as travel guides and rental cars. In fact, introducing new services may serve the needs of guests better. Likewise, diversifying into other markets through mergers and acquisitions is worth exploring.

Threats to Airbnb

Threat is the last element to address in the SWOT analysis of Airbnb. Undoubtedly, many competitors challenge Airbnb and compete for the same market shares. The main competitors of Airbnb include but not limited to Tripping.com, HomeToGo, FlipKey, HomeAway, VRBO, HouseTrip, VayStays, and VacayHero.

Government regulations may also turn out to be extremely problematic for Airbnb. For example, many cities around the world have short-term rental restrictions. For instance, New York City, San Francisco, London, Amsterdam, Barcelona, Paris, Singapore, and Tokyo have placed restrictions on hosts concerning how many nights a year they can rent out their properties. In fact, many cities are bringing in new restrictions that may impact on the operations of Airbnb dearly (Guttentag, 2018).

We hope the article ‘SWOT analysis of Airbnb’ has been helpful. You may also like reading SWOT analysis of Intercontinental Hotel Group plc and SWOT analysis of Hyatt Hotels. Other relevant articles for you are:

SWOT analysis of Marriott International

SWOT analysis of Choice Hotels

10 tips to deliver an excellent customer service

SWOT analysis of Accor Hotels

SWOT analysis of Hilton Worldwide

Marketing mix of Emirates airline

PESTEL analysis of the USA

Different types of business within the hospitality industry

If you liked any of these articles, please feel free to share with others by clicking on the icons below. Also enter your email address at the bottom of the site to ‘Join us’ free for our newly published articles and newsletters.

Last update: 12 July 2019


Airbnb (2019) About us, available at: https://press.airbnb.com/about-us/  (accessed 06 July 2019)

Bosa, D. (2018) Airbnb booked more than $1 billion in third quarter revenue, available at: https://www.cnbc.com/2018/11/16/airbnb-booked-more-than-1-billion-in-third-quarter-revenue.html (accessed 05 July 2019)

Boztas, S.  (2019) Airbnb Is Accused Of Destroying Cities. This Company Says It’s The Ethical Alternative, available at: https://www.huffingtonpost.co.uk/entry/airbnb-affordable-housing-gentrification-tourism fairbnb_n_5c5949c3e4b00187b554828d?guccounter=1&guce_referrer=aHR0cHM6Ly9jb25zZW50LnlhaG9vLmNvbS8&guce_referrer_sig=AQAAALbTJr4LyYMZE0Mxnn4-UHFM_CuzLHQr5yoQpWTR7gucfkgC8_Ljr—FKIar_z_uzvL5f8Wtfjxa6F2wtnTV8-b5u3Kb61UNBEBodIPajevkf5ubf1dH5Q5t2KQ5HZOTBN-se4IpBmgoQcPcIYYbPZfU_Vwc8BZFYjm0ektjqJz (accessed 09 July 2019)

Guttentag, D. (2018) What Airbnb really does to a neighbourhood, available at: https://www.bbc.co.uk/news/business-45083954 (accessed 09 July 2019)

Photo credit: Pixabay

Author: M Rahman

M Rahman writes extensively online with an emphasis on business management, marketing, and tourism. He is a lecturer in Management and Marketing. He is a graduate of Leeds Metropolitan University and London South Bank University.