How to deal with workplace conflict? 7 techniques to deal with conflict

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Conflict is something inevitable in workplace. A number of issues come up when two or more people start working together. Different personalities, differences in aims and objectives, differing approaches to work activities and so on, push people to disagreement with each other. However, regardless of what the causes of discord are, dealing with it is one of the important managerial responsibilities. This article will focus on some techniques which can be used by managers to deal with workplace conflict. Definition of conflict ‘Conflict is disagreement between two or more or […]

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Why do customers modify or even postpone a buying decision?

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While a customer’s decision to amend or cancel a buying decision is influenced by a number of factors, one of the main factors is the customer’s perceived risk. According to Kotler et al (2009), consumers may perceive many types of risk in buying and consuming a product. For example: Functional risk: The customer may feel that the product will not perform up to his/her expectations. This feeling reduces the importance of buying the product to insignificance. Physical risk: Physical risk is another important factor to consider. A customer may avoid […]

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10 tips to deliver an excellent customer service

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Customer service is very important for the success of a restaurant. Customers go to restaurants not only to eat delicious food, but also to enjoy the whole experience. A minor mistake in service may cause a great deal of customer resentment. As a restaurant owner/manager, you do not want it happen at all. Rather, you would perhaps like to win the hearts and minds of your customers to such an extent that they are very happy with your restaurant which is reflected by their repeat purchase and referrals. This mini […]

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Differences between Tourism and Hospitality

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The terms ‘Tourism’ and ‘Hospitality’ are often used together side by side and they sound like the same thing. Formal university degrees are offered on both together e.g. BA (Hon’s) in Tourism and Hospitality Management. However, they are not the same thing. Although, they are considered to be under the same roof, some differences exist between the two. Definition of tourism Tourism refers to the sum of the relationships arising out of the activities of persons travelling to and staying in places outside their usual environment for not more than […]

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The safest airlines in the world

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Image: www.qantas.com Recent aviation accidents and incidents have caused panic to many air passengers and people in general. People are very concerned about the safety of airlines, and therefore, would like to know they are travelling with safe and reliable airlines. However, how would they know which airlines are the safest to travel with? AirlineRatings.com has an answer to this question. AirlineRatings.com is the world’s only safety and product rating website (Smith, 2016). This website has recently announced its top twenty safest airlines and top ten safest low cost airlines […]

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Learning styles – definition and types of learning styles

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Definition of learning styles Different people learn in different ways. These different ways are generally called learning styles. According to Stewart and Felicetti (1992), learning styles are those educational conditions under which a student is most likely to learn. These approaches are simply preferences people exhibit, not requirements of any kind. Coffield et al. (2004) has identified 71 models of learning styles. 13 out of the 71 models have been categorised as major models. Kolb’s Learning Style Inventory (LSI) and Honey and Mumford’s Learning Styles Questionnaire (LSQ) are widely known […]

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What is literature review?

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Researchers need to become familiar with the appropriate concepts and the past work concerning their chosen subject. This is where a literature review becomes relevant and important. A number of writers have attempted to define literature review and came up with some very good ideas and concepts. Definition of literature review A literature review is the background to the research, where it is important to demonstrate a clear understanding of the relevant theories and concepts, the results of past research into the area, the types of methodologies and research designs […]

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Research – definition of research

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Definition of research ‘Research is a systematic process of discovery and advancement of human knowledge’ (Gratton & Jones, 2009, p.4). According to Theodorson and Theodorson (1969) research refers to any honest attempt to study a problem systematically or to add to man’s knowledge of a problem. Based on the definitions above, there are few characteristics of research. Firstly, research is a systematic (stage by stage) process. Researchers must follow an appropriate process in order to conduct research which is valid. Secondly, any research is to study a problem. What is […]

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Skills and qualities of a good leader

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Last updated June 2016 Leading people is not an easy task. And not necessarily everyone would be considered a leader. So, what makes a person a leader is a question of analysis. A leader must possess certain skills and qualities. The list of leadership skills and qualities is big; however, this article will focus on a few as follows: Conceptual skills Capacity to inspire others Courage Technical Knowledge Responsibility Integrity Excellent communication skills Loyalty Problem solving ability Intelligence Honesty Empathy Leading by examples Most of the skills and qualities listed […]

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Organisational behaviour – definition and importance

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Organisational behaviour is a very important subject in business management. It is an essential tool to manage teams at work effectively. It also helps managers understand and predict employee behaviour in an organisation. Definition of organisational behaviour Organisational behaviour (OB) is the ‘study of the structure, functioning, and performance of organisations, and the behaviour of groups and individuals within them’ (Pugh, 1971, P.9). According to Moorhead & Griffin (1995) it is the study of human behaviour in organisational settings, the interface between human behaviour and the organisation  itself. Why study […]

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